Our shipping is managed through a third party, The Courier Guy. Delivery options depending on your address, directly to your door or to your closest The Courier Guy Kiosk. You’ll receive regular shipping updates and can track your parcel online every step of the way. Please visit TCG website for their detailed terms and conditions: https://thecourierguy.co.za/terms-conditions/

Subject to availability and receipt of payment, requests will be processed within 1-2 working days and delivery confirmed by e-mail and/or WhatsApp.
Please note that once your online order is processed, finalised and paid for we cannot make any adjustments, add, swop or change any products. You will have to do a new online order.

 Shipping Costs
Our costs vary according to the actual and volumetric weight of your order as well as your geographical location in relation to our office address.
- Shipping is FREE* countrywide (South Africa) for orders exceeding R650.00
- Local Shipping Charges: From R109.00
- Main Centres Shipping Charges: From R109.00
- Regional Shipping Charges (The rest of South Africa): From R109.00 
- High-Risk Zones: These are areas where The Courier Companies have identified a high risk of theft or hijacking, making it unsafe for couriers to deliver directly to homes or businesses. A surcharge is added to free and standard shipping cost to account for the increased risk.
- Outlying / Remote Areas: Additional fees will be applied by shipping companies to cover the higher costs of delivering to less populated or harder-to-reach locations. Delivering to these areas can be more expensive due to factors like longer distances, fewer delivery options, and potentially higher fuel costs. A surcharge is added to Free* and standard shipping cost to account for the logistical challenges in these areas.
PLEASE NOTE: If you are situated in a high-risk area, it may be determined by the courier for you to collect your order from the nearest police station. If this is the case, the courier company will notify you when your package is ready for collection at the police station.
FREE* Shipping may be subject to additional courier delivery costs on special request such as deliveries at chain stores, hospitals, plot/farms, power stations, public holiday delivery, after hours or Saturdays.

Shipping Methods and Delivery Times
Shipping in South Africa can take 2-4 working days for your parcel to arrive.

Shipping Restrictions
We do not accept P.O. Boxes as a shipping address. Due to customs restrictions, we do not ship outside South African borders.

Missing or Lost Packages
We have no control over missing or lost packages. However, we can assist in resolving shipping issues in consultation with the shipping company. If you experience a missing package, please contact us via email: orders@superwellness.co.za

How can I track my Order?
You’ll get automatic shipping updates via email and WhatsApp (if you’ve signed up), so it’s easy to keep an eye on your order. You can also check your parcel’s progress on The Courier Guy website.

What should I do if my order arrives damaged?
While it is uncommon, damages can occasionally occur during shipping. If you receive an item that is damaged, has leaked or spilled, please contact us within 7 (seven) days of delivery. To facilitate a swift resolution, e-mail a clear description of the damage or defect, along with supporting images & your Order number to orders@superwellness.co.za. We’ll arrange collection and offer either a full refund or replacement. Return shipping is on us for damaged/defective products. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.